Volunteer Adviser
Hosted by: Citizens Advice North East Derbyshire
Opportunity Description: Citizens Advice North East Derbyshire are looking to recruit volunteers to help answer the telephones from our office in Clay Cross. Can you spare 5 hours per week to help your community?
Type of Activity: Advice, Information & Support
Areas of Interest: Addictions, Domestic Violence, Elderly, Families, Housing, Immigrants, Unemployed
Skills:
Who we are looking for: What will you do?
Complete an introduction to Citizens Advice and training for your role
Talk to clients over the phone or video call to explore what problems they’ve come for help with
Find information about the clients’ problems and help them to understand their options
Support clients to take action to resolve their problems. This might include drafting or writing letters, making phone calls, or referring the client to another organisation
Write a summary of the clients’ problems and what action you’ve taken
Look out for problems’ that are common, or are unfair, and write a short report about the problem or a letter to an elected official like an MP, AM or local councillor
Some examples of what you could do:
Help clients with debts work out a reasonable amount to pay back, and make a phone call to an organisation they owe money to.
Explore what benefits a client is entitled to and help them to complete a benefit application form.
Help a client who has problems with their landlord to understand their housing rights.
Complete an introduction to Citizens Advice and training for your role
Talk to clients over the phone or video call to explore what problems they’ve come for help with
Find information about the clients’ problems and help them to understand their options
Support clients to take action to resolve their problems. This might include drafting or writing letters, making phone calls, or referring the client to another organisation
Write a summary of the clients’ problems and what action you’ve taken
Look out for problems’ that are common, or are unfair, and write a short report about the problem or a letter to an elected official like an MP, AM or local councillor
Some examples of what you could do:
Help clients with debts work out a reasonable amount to pay back, and make a phone call to an organisation they owe money to.
Explore what benefits a client is entitled to and help them to complete a benefit application form.
Help a client who has problems with their landlord to understand their housing rights.
Requirements:
Suitable for: Employee Volunteers, From Your Office
Practical considerations: What’s in it for you?
Make a real difference to people’s lives
Learn about a range of issues such as benefits, debt, employment and housing.
Build on valuable skills such as communication, listening and problem solving, and increase your employability
Work with a range of different people, independently and in a team.
Have a positive impact in your community.
And we’ll reimburse expenses too.
Make a real difference to people’s lives
Learn about a range of issues such as benefits, debt, employment and housing.
Build on valuable skills such as communication, listening and problem solving, and increase your employability
Work with a range of different people, independently and in a team.
Have a positive impact in your community.
And we’ll reimburse expenses too.
Recruitment method: Application Form, Informal Discussion
Expenses details: Reimburse
Training: Full training provided