Notts Victim Care Volunteer
Hosted by:
Opportunity Description: The role of initial assessment includes:
Respond to helpline calls
Input self and agency referrals from helpline calls, email requests and website requests
Support daily upload of police data and inputting of action fraud referrals
Check helpline voicemail
Undertake initial assessment calls and utilise support plan templates
Provide short-term support, signposting and onward referrals
Evaluate impact
Safeguard individuals
Volunteers may also be asked to attend events to support the promotion of our services
Respond to helpline calls
Input self and agency referrals from helpline calls, email requests and website requests
Support daily upload of police data and inputting of action fraud referrals
Check helpline voicemail
Undertake initial assessment calls and utilise support plan templates
Provide short-term support, signposting and onward referrals
Evaluate impact
Safeguard individuals
Volunteers may also be asked to attend events to support the promotion of our services
Type of Activity: Administration/Receptionist, Advice, Information & Support
Areas of Interest: Justice, Victim Support
Skills: Leadership, Interpersonal
Who we are looking for: Volunteers should:
have good communication skills
be confident on the telephone
be a good listener
be empathic and non-judgmental
be caring and considerate
have a want to support others
have computer/admin skills
have good communication skills
be confident on the telephone
be a good listener
be empathic and non-judgmental
be caring and considerate
have a want to support others
have computer/admin skills
Requirements: Will require a Criminal Record Check (DBS)
Suitable for: Long Term Commitment, From Home
Practical considerations: We are looking for volunteers who are willing to undertake a comprehensive training package and induction, who want a long term role and who can commit to at least 3 hour per week. Predominantly the role can be carried out remotely, however travel for training, meetings and events will be necessary so a driving license and use of a car would be desirable. All volunteers will be required to have a DBS check.
Recruitment method: Application Form, Informal Discussion, Interviews, Police Checks, References
Disabled Access details: Wherever possible
Expenses details: Yes
Any Age/Gender restrictions: Over 18's only
Support for volunteers with additional needs: This will be assessed on an individual basis.
Induction Arrangments: Full induction
Insurance Cover: Yes
Support Available: Regular one to one supervision sessions and weekly check-ins with the volunteer officer and day-to-day support from initial assessment coordinators
Training: Full training package and ongoing training
Any Other Arrangements: Volunteer's wellbeing support and activities offered on a regular basis