Enter and View Authorised Representative
Hosted by: Healthwatch Nottingham and Nottinghamshire
Opportunity Description: We are looking for local people who want to support people to have their voice heard. You will work as part of a team on a planned visit to a local health or social care provider to find out the views of those involved with the service. This is a flexible role with no set commitment.
This is an important role within Healthwatch Nottingham and Nottinghamshire which enables us to enter Health and Social care settings and gather feedback to improve services. This is part of our statutory role and enables us to get an accurate and impartial picture of health and social care settings. This role covers all areas of health and social care for people over 18 such as care homes or hospitals.
We are able to offer an independent perspective, looking at the service with impartiality, based on interactions with service users, relatives and carers. We therefore expect our Enter and View Authorised Representatives to commit themselves to the whole process from visiting and recording evidence, through to creating a report based on that evidence. This ensures accuracy and validity of information gathered.
The following tasks form the Enter and View Authorised Representative role:
· Take part in the pre-visit orientation session, which will include information about the purpose of the visit, background and specific evidence gathering requirements.
· Enter the premises on time and in conjunction with other Healthwatch team members.
· Talk to the service users individually, to gather their experiences on the issues we are looking into.
· Record the evidence required on the visit by a suitable means. e.g paper, voice/video recordings, photographs.
· Meet with other members of the Healthwatch visiting team directly after the visit has finished to discuss broad findings and any other issues.
· Work with Healthwatch team members to collate the evidence collected and produce a report based on that evidence within the set timescales.
· Carry out a return visit, if necessary, to find out if improvements plans are being implemented and the effect these are having on the service users.
This is an important role within Healthwatch Nottingham and Nottinghamshire which enables us to enter Health and Social care settings and gather feedback to improve services. This is part of our statutory role and enables us to get an accurate and impartial picture of health and social care settings. This role covers all areas of health and social care for people over 18 such as care homes or hospitals.
We are able to offer an independent perspective, looking at the service with impartiality, based on interactions with service users, relatives and carers. We therefore expect our Enter and View Authorised Representatives to commit themselves to the whole process from visiting and recording evidence, through to creating a report based on that evidence. This ensures accuracy and validity of information gathered.
The following tasks form the Enter and View Authorised Representative role:
· Take part in the pre-visit orientation session, which will include information about the purpose of the visit, background and specific evidence gathering requirements.
· Enter the premises on time and in conjunction with other Healthwatch team members.
· Talk to the service users individually, to gather their experiences on the issues we are looking into.
· Record the evidence required on the visit by a suitable means. e.g paper, voice/video recordings, photographs.
· Meet with other members of the Healthwatch visiting team directly after the visit has finished to discuss broad findings and any other issues.
· Work with Healthwatch team members to collate the evidence collected and produce a report based on that evidence within the set timescales.
· Carry out a return visit, if necessary, to find out if improvements plans are being implemented and the effect these are having on the service users.
Type of Activity:
Areas of Interest: Health and Hospital and Hospices
Skills: Interpersonal
Who we are looking for: We do not request any formal qualifications for this role, and we do appreciate the unique qualities you bring as an individual. Throughout all phases of the project, you will be expected to conduct yourself in an appropriate manner, focusing solely on the purpose of the visits and the tasks assigned by Healthwatch Nottingham and Nottinghamshire. Listed below are some ideal traits, qualities, and skills which we believe would be valuable for this role. We recognise that not everyone will have all of these and welcome applications from individuals who have a desire to support the work we do. Please note that you must be aged 18 or older for this role.
· Good interpersonal and communication skills
· Empathetic and understanding
· A non-judgemental and respectful attitude
· Respect for individuals from diverse backgrounds
· A good understanding of the healthcare system
· A good understanding of social care
· May have experience of working or volunteering in a health and/or social care setting
· Experience of working with a wide range of people
· Report writing skills
· Computer literacy
· An interest in health and social care and a commitment to supporting people to have a voice
· A desire to improve quality within services
· Ability to record information accurately
· A clear understanding of confidentiality and boundaries
· Ability to report impartially on evidence, not personal opinions
· Ability to work as part of a team
· Good time keeping, able to be flexible and adapt to any changes on the day of visit
· Ability to travel to a variety of venues
· Self-awareness and ability to recognise own limitations
We do request a standard DBS check for this role as part of safe volunteering practice. You will be interacting one-on-one with people for short periods of time and may come into contact with sensitive or personal data. We are a forward-thinking organisation and will carefully consider any disclosures that are made, taking into account the offence, time and severity. We only request that you are honest with us and disclose anything that you are legally required to.
· Good interpersonal and communication skills
· Empathetic and understanding
· A non-judgemental and respectful attitude
· Respect for individuals from diverse backgrounds
· A good understanding of the healthcare system
· A good understanding of social care
· May have experience of working or volunteering in a health and/or social care setting
· Experience of working with a wide range of people
· Report writing skills
· Computer literacy
· An interest in health and social care and a commitment to supporting people to have a voice
· A desire to improve quality within services
· Ability to record information accurately
· A clear understanding of confidentiality and boundaries
· Ability to report impartially on evidence, not personal opinions
· Ability to work as part of a team
· Good time keeping, able to be flexible and adapt to any changes on the day of visit
· Ability to travel to a variety of venues
· Self-awareness and ability to recognise own limitations
We do request a standard DBS check for this role as part of safe volunteering practice. You will be interacting one-on-one with people for short periods of time and may come into contact with sensitive or personal data. We are a forward-thinking organisation and will carefully consider any disclosures that are made, taking into account the offence, time and severity. We only request that you are honest with us and disclose anything that you are legally required to.
Requirements: Will require a Criminal Record Check (DBS)
Suitable for: People with Visual Impairment, Employee Volunteers, Micro, Indoors, Long Term Commitment, People Seeking Work, Older People
Practical considerations: This is a flexible role that takes place at the location of various health and social care premises and so it would be great if the potential volunteer is able to travel independently with confidence.
Full training and support is given alongside paid expenses.
Full training and support is given alongside paid expenses.
Recruitment method: Application Form, Informal Discussion, Interviews, Police Checks, References
Disabled Access details: We are committed to inclusion and would try to ensure this is possible at all times. as the role is going to different health and social care settings we cant guarantee it is always possible but we will know when we arrange a visit and keep everyone informed if there are any access restrictions.
Expenses details: Yes
Any Age/Gender restrictions: Over 18's only due to the nature of the role
Induction Arrangments: Yes
Insurance Cover: Yes
Support Available: Yes
Training: Full training provided and ongoing opportunities